Terms & Conditions
Prices
The prices throughout this site include GST (US, Canadian, and UK site excluded). So you can be confident of price stability. At Jaycar, we make every endeavour to maintain prices on our website. However, factors beyond our control (such as changes in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly. Reseller/Stockist pricing - if not a company owned store please confirm pricing with your local agent.
Stock Availability
At Jaycar we are constantly seeking new products and due to the rapid developments within the electronics industry some products on this website may become obsolete or discontinued during its life. In the event of this happening we apologise for the inconvenience and where possible will substitute a similar product of equal or better quality.
New Products
Occasionally, due to reasons beyond our control, new products may be delayed from the time they are posted on the website. The Techstore will notify you if the product is not yet available.
Warranties
Jaycar warranty period is 3 months from the date of purchase, unless otherwise stated in the catalogue. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If any defect in materials or workmanship in product sold by Jaycar is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. Jaycar does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to): defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the manufacturer; or any neglect, misuse or excessive use. To claim under warranty return product to a Jaycar store within the warranty period and with all original sales dockets to provide starting date of the warranty period. Freight to and from the service department is required to be paid by the customer.
Kit Warranty
Most kits are successfully constructed with few problems; however, once the kit is under construction all warranty is void, as we cannot guarantee assembler's workmanship or components that have been used.
Statutory Warranties
Any statutory warranties applicable to your purchase will be honoured by Jaycar in addition to the warranties set out herein. If there is any conflict between any warranty herein contained and a statutory warranty, the terms of the statutory warranty will prevail.
Freight Charges Relating to Warranty Items
Warranty repairs or replacement of goods is free of charge however freight charges to and from the service department are required to be paid by the customer.
Trade Card
If you are professionally engaged in some aspect of the electronics industry on a daily basis, you may qualify for a Jaycar Trade Card. This facility is available in TECHSTORE, to provide you with the opportunity to purchase at special trade prices. Simply email us at techstore@jaycar.com.au. We can provide you with convenient locations, fantastic service and great prices! Not available for transactions outside Australia and New Zealand.
Account Facilities
Jaycar is happy to provide account facilities for the following organisations:
ALL "Pty Ltd" companies, Sole Traders or Partnerships must complete an account application form. Simply write to "The Financial Controller", P.O. Box 107 Rydalmere 2116. If you are one of the above you can buy from us on a 30-day (strictly from invoice) account. The invoice will go with the goods or to your accounts payable office (you nominate). Non-payment of monies due will be cause to discontinue supply and to commence recovery procedures.
Recovery of Monies Owed
In the event that Jaycar needs to recover monies owed then all costs of recovering this money will be worn by the debtor.
Techstore - Mail Order & Internet Purchases
For mail order & internet purchases special conditions apply:
Store Locations & Hours
Store locations and hours are located in the store finder on our website.
Any Problems?
We are proud of our standing with customers and are keen to get any feedback, good or bad, to improve our service, products, stores - in fact any aspect of our business. So please, do not hesitate to contact us.
Jaycar Authorised Resellers/Wholesale Enquiries
A listing of Jaycar resellers in your area can be found on the the store finder on this website. For new Resellers visit our website at www.jaycar.com.au. If you are a reseller of electronics goods you may be able to increase your income by reselling Jaycar products. For more information contact The Reseller Manager on 1300 738 555 or email sales@electusdistribution.com.au. For wholesale enquiries, please refer to our main supplier Electus Distribution (Australia: 1300 738 555 & New Zealand: 0800 235 328).
Privacy Policy
Jaycar Pty Ltd (Jaycar) is committed to protecting the privacy of all individuals. To deliver our commitment to privacy, we will comply with the legislation and regulations of the countries in which we operate. This statement provides a succinct overview of how we handle personal information. Click here to view our complete Privacy Policy. Both this Condensed Privacy Policy and the complete Privacy Policy were updated February 2019. As an Australian registered company, Jaycar is bound by the current Privacy Act, any amendments and the Australian Privacy Principles (APPs) contained within that Act. All employees and officers of Jaycar are required to comply with the Act and this Privacy Statement. Jaycar has a Privacy Act Procedure which can be obtained by emailing privacyofficer@jaycar.com.au. Information or opinions which are collected, held, used or disclosed by Jaycar about an individual whose identity is apparent, or can reasonably be ascertained, will be protected by the standards outlined in this Statement.
To deliver our commitment to privacy, we will:
Jaycar recognises and respects the importance of each individual's privacy. This Statement and related procedures ensure all personal information held by Jaycar is handled appropriately and kept confidential.
What Do We Use Personal Information For?
Any personal details you provide will be used for the purpose of dealing with your request, enquiry, transaction or application for employment. This may involve disclosing your personal information to companies within the Jaycar Group, or to service providers who assist us in operating our business. These organisations are required to comply with the principles of this Statement.
For further information contact us on privacyofficer@jaycar.com.au or alternatively you can write to Privacy Officer, Jaycar Electronics PO Box 7172, Silverwater NSW 1811, Australia.
Data Security
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with our documented procedure.
Your Choices
You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, see our complete Privacy Policy which is located on our website. If you are listed on one or more of our media or network email lists you can opt out at any time. You can unsubscribe by using the "unsubscribe" link in our emails.
Our Obligations
Jaycar is bound by the information Privacy Principles in the Privacy Act. Click here for our complete Privacy Policy.
How to Contact Us
For further information contact us on privacyofficer@jaycar.com.au or alternatively you can write to Privacy Officer, Jaycar Electronics PO Box 7172, Silverwater NSW 1811, Australia.
Click & Collect
After placing a Click and Collect order through our website, the order will not be automatically accepted, nor is it automatically available for collection. Only after the allocated collection store has confirmed the stock is available for collection will the order be accepted, and collection be allowed. A ready to Collect email will be sent once these conditions are met.
Click and Collect is available from all company owned stores. If your products are in stock we aim to have your order ready as soon as possible. Click and Collect may be unavailable during major sales events and promotions. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. In the event of circumstances beyond our control, for example, extreme weather, a flood or fire, we shall not be liable for any delay or failure to make your order available for collection within the estimated timeframe. Collection from stores can only be done during store opening hours unless equipped with external lockers. Store opening hours can be found here.
Click and Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be collected in your nominated store and then standard returns policy applies. Your Click and Collect order will be held at the nominated store for 14 days, if you cannot collect your order within this period you must contact the store to arrange an extension. Your nominated store will also make every effort to contact you for further instructions. If your order is not collected within 14 days and no extension has been arranged, our customer care team will issue a refund using the same payment method. You will be notified after this has taken place. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the nominated Click and Collect store, you are required to supply a copy of your Click and Collect Ready to Collect email with your unique order number (printed or on your mobile device). Orders over $250 will require photo ID for the goods to be released.
If you are not personally available to collect the goods, you may appoint a representative, please contact your nominated collection store prior to collection to arrange this. The representative is required to supply a copy of your Click and Collect order confirmation email with your unique order number (printed or on their mobile device) and photo identification at the time of collection.
Click and Collect orders are not available for the purchase of gift cards, cable, non-stocked items or for the purchase of online exclusive products. We reserve the right to change or discontinue the Click and Collect service at any time, without notice.
*Click and Collect is only available at company owned stores.
Legal Jurisdiction
Jaycar operates under the laws and regulations of the State of New South Wales. Therefore any legal disputes will be conducted in courts or tribunals situated in New South Wales and under the laws and regulations of New South Wales.
Disclaimer
All possible care has been taken in the preparation of this website. However, specification and particulars in relation to the products referred to in our catalogue and website are subject to change without prior notice. Some photographs contain samples which are representative only. Stocked item may vary in colour and look. Jaycar will not be held liable for any errors or omissions.
Sponsorship Terms & Conditions
The Jaycar Electronics Group (hitherto known as JEG) Sponsorship Panel has set criteria for evaluating applications for sponsorship and encourages the following communities to apply:
The JEG does not limit any community group or individual from applying however communities that fall outside the set criteria are unlikely to receive Sponsorship. Examples of such communities include:
Sponsorship agreements last for one instance/year, and a new application must be submitted for any subsequent instance/year.
If monetary sponsorship is provided by the JEG it will be remitted via EFT payment. It is an expectation that a registered business will supply an invoice for the agreed sponsorship funds upon request.
By accepting sponsorship from the JEG the sponsored organisation, group or individual agrees that the relevant affiliated company names of the JEG specifically Jaycar.
By accepting sponsorship from the JEG the sponsored organisation, group or individual agrees to supply photos/videos/testimonials/updates as required by the JEG (if applicable); and also acknowledges and gives full rights for the JEG to publish comments/testimonials/photos/videos on company affiliated websites, social channels and all other methods of promotion.
Products/funds are supplied for the agreed sponsorship purpose only. If proof showing the designated purpose is requested by the JEG from the sponsored entity, the sponsored entity must provide it. Failure to do so will result in a breach of the agreement with the sponsored entity required to return the donated item/s/monies.
The JEG does not accept responsibility for products not meeting performance or usage expectations nor any liability for consequential loss from the use of such products.
Special Order
Special Orders are products that are ordered directly from our suppliers at your request, either in-store or on our website. These items can only be delivered to one of our company-owned stores for you to pick up. Delivery time will vary depending on location and supplier. Jaycar Electronics Group endeavours to ensure the product is available but cannot be liable for any items that may become unavailable at the time of order due to circumstances beyond our control. All orders must be paid in full before orders will be delivered.
Special Order products are covered by our standard trading terms with the exception that Special Orders are excluded from our change of mind return policy so please take extra care to ensure the product is right for you before ordering.