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QV8100 Economy DVR kit


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3 Posts
Posted 15/2/2010


Hey,

Anyone had any issues with the Economy DVR kit?

Mine worked great until it ran out of harddrive and it wouldn't overwrite even though the option is selected. When the hard drive got to 0.029gb of free data it just got into a loop where it analyses the hard drive and resets continuously - it's supposed to clear the oldest 8gig's and just keep going.

My only option was to disable the cameras to stop it writing to the hard drive on reboot, this allowed me to get into the GUI and clear all the data on the harddrive. It's working great now but I assume the problem will start again when it runs of room.

Any advice would be great? It looks like a firmware issue to me (though I don't know where to find the updates) but if it happens again I'll take back to my distributor.

If anyone has any ideas it would be appreciated.

Cheers,

Jason.



3 Posts
Posted 16/2/2010


I don't want to sound like a doubter but are sure that's compatible with my DVR kit?

The only reason I ask the question is because my reseller called Jaycar Technical support yesterday and they said no firmware update was available.

Cheers,

JAson



3 Posts
Posted 22/2/2010


Just letting you know that the firmware fixed the issue.
Cheers,
Jason.

Allan Jeal

23 Posts
Posted 12/1/2011


The "viewer" that is included with this kit has an option to set up USERS and passwords(supervisor, guest etc) but the option to ask for a password to enter the program is OFF by default? It appears that settings up some new "users", and turning ON the option to ask for a password is pointless because the new passwords are ignored on startup and the only password that works is "admin" (the original default password). Have I totaly missed the point somewhere? If somebody has my IP address, can they control my DVR kit and spy with the password "admin"? If I know your IP address, can I control your DVR kit and spy with the password "admin"? Can someone verify this and explain it to me! allan.jeal@live.com

Allan Jeal

23 Posts
Posted 21/1/2011


Putting the puzzle together! The password that is needed to access the viewer apparently has nothing to do with the DVR or it's users. It simply allows access to the viewer software. That makes it fairly useless and explains why it is OFF by default - you may as well turn it off.

The address book in the viewer software only simplifies the entry of details that are needed to connect to the DVR. You can enter as many users in the address book as you like, real or not - none of that information is stored in the DVR.

The user information that allows access to the DVR is entered at the DVR or in the Viewer software (General settings => Remote config => General => Account). Add a new user to the DVR as above, then add it to the address book.

When you double click an entry in the Address book, the details are sent to the DVR (if the IP address is good) and checked them against those stored in the DVR before the video stream is allowed. Lots more to come - if anybody is interested? allan.jeal@live.com


Allan Jeal

23 Posts
Posted 21/1/2011


I've found that I always want to see the "Full screen" view in the viewer because it displays the list of files that can be viewed (status list - bottom right) as well as the General Setting icon (bottom right). So I always click the icon to enlarge the screen. This is the usual icon in windows to "enlarge" or "restore down" (top right corner).
If you want to start over with a clean hard disk drive, there is a function available at the DVR in the System menu => system info => clean HDD for this purpose. The DVR will then report "No Data". The Video Viewer software however seems to store any video on my notebook when it is being viewed, and it is still available for future viewing? If you want to delete old video from your notebook as well, you may have difficulty doing that if video is being played (and it's not always obvious). After disconnecting my DVR connection, I tried to delete the old records from within the viewer. The response from the viewer was "Some logs are under recording or playback, and can't be deleted!". I took the chance, closed the Video Viewer and deleted them with Explorer. Mine were in C:\tempvideo. I got an error on next start up like "Playback failed", just OK it.


Allan Jeal

23 Posts
Posted 21/1/2011


I'm still working with the Video Viewer. If you go to General Settings => RemoteConfig=>
General=>Log, don't try to turn OFF the logging of various events with the "drop down".
That "drop down" is only a filter to reduce what can be seen in the window. It reverts back to "everything" when you leave that screen anyway. I dont see a way to control what gets logged when using the Video Viewer, however, if you are using IE use Configuration=>
General=>Server Log and tick/untick what you want.

LS is Level of Sensitivity (see the DVR manual). But 00 is max and 15 is min !? As far as I can tell, mine appears to be the reverse of the manual description? SS (spatial sensitivity) and TS (Time of sensitivity) are also described in the manual for the DVR.

De-interlace ??? If you can show me how to get to it consistently, I'b be grateful. If you can tell me why it is usually "greyed out" I'd be grateful. I've seen this on/off option several times but when I want to find it again, I cannot? It reduces "vibration" sometimes seen in a playback.

When first acessing the Video Viewer I searched high and low for a way to display the recorded video. I eventually discovered the "Full" window has the necessary controls. I hope you don't waste a similar amount of time. If you have any tips for me send them to allan.jeal(at)live.com thanks

Allan Jeal

23 Posts
Posted 21/1/2011


Another piece of the puzzle. In the Video Viewer, switch to the Full screen and click the icon (bottom right) to bring up the general settings. Now click on Record Settings, then click on configure. The "Record Setting screen" that is now displayed is apparently how you control what gets stored on your laptop (I've mentioned before that you have to delete old stuff from the DVR as well as your laptop if you want to start again). This screen seemingly has nothing to do with the recording that is recorded at the DVR. Until I realised this, I was in total confusion. This "Record Setting screen" determines what is recorded on your laptop while you are viewing video from the DVR. It would make me happy if somebody would verify this for me.
Because there are two different sets of video recordings, one on the DVR and one on my laptop, I have frequently and inadvertently looked at the wrong video records. I have now unticked all four recording modes at the top of this screen and deleted all records from my laptop. Anything I view now MUST be coming from the DVR.
I think!
I'd feel much better if somebody else agreed or disagreed. allan.jeal(at)live.com




Allan Jeal

23 Posts
Posted 21/1/2011


In a previous comment I said "I dont see a way to control what gets logged when using the Video Viewer, however, if you are using IE ... "

I was trying to say "From within the Video Viewer I don't see a facility that lets you control what gets logged at the DVR, however, if you are using IE ..."

Allan Jeal

23 Posts
Posted 10/2/2011


VK2DQC ... Now that I have prevented recording on my laptop, I only one have source of video files (the DVR). Now, suppose that I need to find and display motion video that may have been recorded on the DVR at any time during the last month [or however long you like]. The cameras have all been set to detect motion 24x7. They have been sitting there for a month or two, and hopefully only recorded an occassional cat wandering through the warehouse. So before I unlock the warehouse and walk in, I start up my Video Viewer, double click my supervisor entry in the Address Book and go to full screen. Now, just above the circle in the bottom right corner there is a "DVR control" - click that. The circle now has a heap of confusing buttons - but look for the "play" button on the right and click that. The playback window is displayed. It wants a channel number (only one mind you), a date and time to commence (er ? I dunno .. could be weeks or months ago), as well as a date and time to finish. I tried to use this playback window with channel one and got 100's of "no record data!". Later when I had calmed down, I started all over again with channel two, and got cranky again, and so on ... ...
Now this might sound like pretty awful stuff but it gets worse. I spotted a little red thing blinking away in the top of the window just after the date and time. I had been wondering what it indicated for some time. Eventually I tried clicking it with the mouse in the hope it would go away. And bless my soul, there was a list of the motion events (date, time and channel) that had been recorded since the last time this red thing was clicked. It was tedious but I did manage to transfer the first date, time and channel number across into the playback window and play 10 or 20 seconds of video ... then the wheels fell off. Hell it's awkward. The manual is DREADFUL and the programmers have no idea what "user friendly" means. Lets hope there are some upgrades to this awful software. If you work out how to use it let me in on the joke. Reply here or allan.jeal(at)live.com


Allan Jeal

23 Posts
Posted 10/2/2011


VK2DQC... Every time I look at a date & time, I have to think about it before my brain sorts out the format. The authors of Video Viewer thoughtfully added an option to set the date format to suit the user. The problem is that I cannot make that option work. Please try it. Be sure to "clear" or "clean" your hard drive first. To set the date format from within Video Viewer .. .. use full screen mode, click the "hammer & spanners" icon, click remote config, click configure, click DVR, click display, and you will see the three "Date format" options. Try each of them and let me know if you can change the date format. Be sure to "clear" or "clean" your hard drive before you re-start each lot of recording after changing the date format (seems this can ONLY be done at the DVR). All I can get is Month,Day,Year. Please let me know how you get on - either here or allan.jeal(at)live.com.

Allan Jeal

23 Posts
Posted 10/2/2011


VK2DQC ... I said previously "I dont see a way to control what gets logged when using the Video Viewer, however, if you are using Internet Explorer, use Configuration=> General=>Server Log and tick/untick what you want".
I SHOULD HAVE ADDED ... But the settings won't stick if you quit IE and run Video Viewer again. Check back in IE and you'll find the settings have reverted back to "everything ticked". This software seriously needs more work. Let me know if yours does the same thing please, either here or allan.jeal(at)live.com.

Allan Jeal

23 Posts
Posted 10/2/2011


VK2DQC ... It seems that Internet Explorer is easier to use for viewing motion events. In I.E. I found that I could set the "cut" to four, click the "time" heading to ensure the sort order, then step back through any pages of events as far as I needed (using the arrows at the bottom of the list). I then clicked on the "play" button for the oldest date and time that I was interested in. As long as the motion events remained in the same channel it continued to play the video events [almost] seemlessly and jumped any time gaps without a problem. Keep an eye on the date and time stamps in the top left corner of the screen. The play stopped when another date/time motion event was encountered in a different channel. From this point on it was a little random, sometimes skipping motion events on other channels. When it did stop playing, it was necessary to go down the list (or up if you sorted your date/time field the opposite to me) and start playing the records that had been skipped. If this is how it appears to you as well, let me know here or allan.jeal(at)live.com.

Allan Jeal

23 Posts
Posted 10/2/2011


VK2DQC .. I'm still trying to get on top of the Video Viewer software and I still cannot work out how to view a sequence of events in the correct cronological order. The DVR on the other hand, is programmed so that the windows for each chanell open and close as motion is detected - and they are automatically displayed in chronological order. Each window is blanked when the motion has ceased. What has been happening around the monitored area becomes perfectly clear with this set up.
The Video Viewer software on the other hand is difficult and confusing. If you have developed a technique for viewing a series of events in the correct order, I'd love to hear from you.

Allan Jeal

23 Posts
Posted 9/3/2011


9-Mar-2011 VK2DQC ... It seems that Internet Explorer is easier to use for viewing motion events. In I.E. I found that I could set the "cut" to four, click the "time" heading to ensure the sort order, then step back through any pages of events as far as I needed (using the arrows at the bottom of the list). I then clicked on the "play" button for the oldest date and time that I was interested in. As long as the motion events remained in the same channel it continued to play the video events [almost] seemlessly and jumped any time gaps without a problem. Keep an eye on the date and time stamps in the top left corner of the screen. However,,,, the play stopped when another date/time motion event was encountered in a different channel. From this point on it was a little random, sometimes skipping motion events on other channels. When it did stop playing, it was necessary to go down the list (or up if you sorted your date/time field the opposite to me) and start playing the records that had been skipped. If this is how it appears to you as well, let me know here.

Allan Jeal

23 Posts
Posted 9/3/2011


9th Mar 2011 .. VK2DQC .. I have spent a great deal of time trying to set up email notification from the DVR. When motion is detected by a camera, an email containing a short video clip, is supposedly sent to an SMTP server for delivery to one or more email addresses. I cannot make this function work. According to my ISP's post office, the emails are not reaching the ISP - let alone being passed on to me. It appears to me that this function does NOT work, although some form of support might prove me wrong. I have sought help from (a) my ISP (b) Jaycar staff at the Penrith store (c) the help screens within the program and (d) the very poorly structured manuals. Jaycar do not provide a contact point for support other than their retail store staff. There is nothing of relevance on the Jaycar web site in this forum or "Primers" - including "VIDEO - Understanding and using CCD cameras". Has anybody succeeded with this? My firmware version is 1036-1014-1016-1016

Allan Jeal

23 Posts
Posted 9/3/2011


9th Mar 2011 .. VK2DQC .. If you happen to use the one email address to "send emails to yourself" when there is a motion alert, you may have problems. Apparently, some ISPs (maybe all) have implemented a system to seriously impede this action. I have been told that it is a security precaution.
Anyway, I have now used an SMPT acount to receive the emails from the DVR (one of the manuals says this is necessary) and I use my @live account to receive them at my laptop (plus my Blackberry). Now when I walk around the house, the alerts and emails pour in.
Having finally managed to get "Trigger" alert emails from the DVR to my email inbox, I am now trying to understand why I cannot view the short video that caused the alert.
When the attachment in my email program (Motion_20110309173648.htm) is double clicked, it starts I.E.
However, In Internet Explorer (8) the error message that is displayed in the information bar is:-
"An add-on for this website failed to run. Check the security settings in Internet options for potential conflicts".
I believe the "add-on" that is referred to may be the AVTECH ActiveX Control but I don't understand what is preventing it from running. The "more information" box shows that it is approved to run on all sites. A search for it on Google finds plenty of sites who are trying to sell something. The filename is:- AVC_AX_742_VIEWER.dll
I have already ticked "Allow active content to run in files on My Computer" (I.E. => Internet Options => Advanced).
The only hint that I have found on the internet said "I.E. 7 and 8 no longer allow web documents to be saved to the local drive (or desktop) without going through the File>Save As menu in IE".
Is this relevant? Am I on the right track or have I wandered off into the scrub?
My questions:-
has anybody else had this problem? have you fixed it? how?

Allan Jeal

23 Posts
Posted 11/3/2011


Comment 14
11-Mar-2011 .. VK2DQC .. There seems to be a trap with the user names and passwords (user, administrator etc). If you create a user name that is not simple letters and numbers then you might be stuck with it. I wanted to use something really quick and easy whilst I was trying to understand the system, and so I used "+++" as a name and corresponding password. It was certainly quick and easy to create the account - BUT it doesn't work - AND I then spent hours trying to remove it. And no, it won't delete using the "VideoViewer" software or the Browser and I cannot find the "accounts" at the DVR itself. Anybody help here?

Allan Jeal

23 Posts
Posted 11/3/2011


Comment 15
11-Mar-2011 .. VK2DQC .. Yet another anomally exists in the logging on/off. If you are using a Browser to inspect or adjust the DVR and you inadvertently shut down the Browser without first logging off, you'll notice something odd. Next time you log on, regardless of which user name you use, you will appear to be logged on twice in the "online" screen. I found that the "Reload" button clears this.

Allan Jeal

23 Posts
Posted 11/3/2011


Comment 16 .. 11-Mar-2011 .. VK2DQC .. At the log in screen. there is a prompt for Username,
Password and a very annoying "Verify Code". I am trying to come to terms with the possibility of somebody intercepting the data, and if they did, how would the "Verify Code" prevent them from extracting the Username & Password. Maybe there's some encryption being done...? I love to be able to disable this Verify Code, at least until the system gets some serious use.

Allan Jeal

23 Posts
Posted 24/3/2011


Comment 17 24-Mar-2011 .. VK2DQC .. Getting EagleEyes to work has been a marathon effort. It has taken a huge toll in time and frustration. It was all new stuff for me. Finally I reached a Taiwan contact who spoke English and things started to happen. The first hurdle was getting EagleEyes installed on my Blackberry Bold 9000. After following numerous links that failed, I was finally given these two links:-
(using the browser in the phone) for the program:- http://www.eagleeyescctv.com/soft.aspx?SoftID=s02
and for the installation guide: (using a desktop PC) http://www.youtube.com/watch?v=M6zSETxb2jQ.
It was only after several days of further frustration that I discovered the "APN" settings in my Blackberry. See Options =>Advanced Options => TCP/IP. Firstly enable APN, then at the "APN:" prompt enter "telstra.internet" (without the quotes) but check with your phone company - it probably varies. I guessed that I had to tick the next checkbox, and enter a
username and password ... I repeat that I guessed. Mine works! Mind you I tried for several days with just "internet", then finally, somewhere on the internet I found that it should be "telstra.internet".

Allan Jeal

23 Posts
Posted 24/3/2011


Comment 18 24-Mar-2011 .. VK2DQC .. I am still struggling with Internet Explorer 8 and the "Trigger Alert" emails that are sent out by the DVR when motion is detected. There appears to be something in I.E.8 that is preventing the Motion_xxxxxxxx.htm file from running. The problem seems to be with running of the ActiveX controls (AVC_AX_724_?????.dll). The "script" only gets as far as displaying the frame and buttons ... but crashes and stops before asking for user name and password. In fact it crashes before it displays the date/time information. Hell, if you know anything about this, please tell me. allan.jeal@live.com

Allan Jeal

23 Posts
Posted 8/4/2011


8-April-2011 .. VK2DQC .. Probably last comment.
Don't try to use the "Viewer" software - it is dreadful. Use Internet Explorer, and go directly to your DVR's IP address. If you are not using port 80, add the port number to the IP address like this example ... http://xxx.xxx.xxx.xxx:4000 .... from inside your local area network it is likely to be similar to http://192.168.1.10:4000

The usernames/passwords do not have any obvious security problems as I thought earlier. Dont use anything other than numbers/letters because the DVR firmware alows the entry but cannot remove it (it can be reduced to guest). If a firmware upgrade is installed, all usernames/passwords will fail except admin admin. Delete and re-enter them to get them working again.

If you use emails to alert you to motion triggers, dont use the same email address to send them and to receive them. There seems to be a security issue with some ISP's that blocks emails being sent to yourself. ISP's seem to be able to hand out email addresses at will.

The trigger alerts can only be viwed inside your local network if you edit the .htm file and replace the two www IP addresses with local IP addresses.

If your Internet Browser "stops" every time you try to view trigger alert videos, don't reduce your security settings to try to overcome it. The work around I use is as follows:-

1) save the Motion_xxxxxxxxx.htm file from my email program to a known folder on my hard disk and close my email program.

2) use windows explorer to locate the folder containing the Motion_xxxxxxxxx.htm file

3) right click the file name and display it's properties

4) in the properties dialogue window, click "Unblock" and "apply" and "OK"

5) double click the Motion_xxxxxxxxx.htm file to cause Internet Explorer to run it

6) enter the username/password so that the .avc file can copied from the DVR to a local folder and displayed on screen.

This work around is far better than drastically reducing the security options in Internet Explorer restricted sites.

EagleEyes: It was only after several days of frustration that I discovered the "APN" settings in my Blackberry. See Options =>Advanced Options => TCP/IP. Firstly enable APN, then at the "APN:" prompt, enter your APN. Check with your phone company - it probably varies. Mine turned out to be "telstra.internet" (without the quotes).

If you need help, I am prepared to try. No guarantees. allan(dot)jeal(at)live(dot)com


Allan Jeal

23 Posts
Posted 10/4/2011


YAC (yet another comment) .. VK2DQC .. 10-April-2011 .. VK2DQC ..
If you configure your surveillance system so that it sends "Trigger Alerts" by email, then you should be aware of the following.
1) If you use the one email address to send your emails to your ISP and also to receive the trigger alerts, you may find the emails fail to reach you. Some ISP's have a policy that often prevents you from "sending emails to yourself". To confuse the issue, it could appear to be intermittent. Your ISP will likely offer another email address for free - use this one to send the emails from your DVR.

2) If you use Windows Live Mail then there is a critical setting that needs to be un-ticked as follows. In Windows Live Mail Go to TOOLS => SAFETY OPTIONS => SECURITY => and UNTICK the prompt "Do not allow attachments to be saved or opened that could potentially be a virus". Click Apply. Click OK. Other versions of WLM will likely have this same switch. Other email programs may also have a similar setting.


   
 
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